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Returns & Exchanges
If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 30 days. You can return your unwanted and unused item(s) by mail within 30 days of date of purchase. Only items that have been purchased directly from us are eligible for a refund. Item(s) will not be refunded if they are opened, unless faulty.
If a package is lost after we ship it, which does occasionally occur, Fourmile will not be responsible if the tracking information lists the order as “delivered,” which means UPS or the courier service delivered the product to the address specified. If the package is sent to an address other than the one you specified, upon return of the original package to Fourmile, Fourmile will reship the order. Please note that Fourmile is not responsible for errors of USPS or courier services, or if you provide or confirm an incorrect address. It therefore is very important that you ensure that the address you give to us is exactly correct, as any mistake could delay delivery and will entail extra expense to you. If you place an order by phone, we will read the delivery address (and other information you provide) aloud and repeat it to you, to help you be sure it is correct.
Product Defects & Damaged Packages
We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren’t notified of defects or damages within the three day window, it is understood that the package and products were in good condition upon delivery.